Tracking & Returns Portal

Keep customers in the loop. Boost repeat purchases by up to 32%.

Create unique brand moments across 10+ high-value touchpoints. Hive’s tracking and returns portal lets you define and manage the entire post-purchase journey — from fulfillment updates to delivery and returns.

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Join 500+ companies already growing

Let your customers manage, track and return their orders.

Drive sales and retention for a reorder rate uplift of up to 32%.

Create a memorable post-purchase experience by customizing the portal to your brand.

“

I’m thrilled with Hive right now. The Customer Portal looks fantastic and has significantly reduced our marketing costs. Huge thanks to our Account Manager for spending time today walking us through every detail in the live tracking and returns portal.

”

Nancy Tabillion

Co-founder & CEO

Live Tracking

Skip the ‘Where is my order?’

Cut up to 70% of WISMO questions by keeping customers in the loop. Hive’s live tracking updates and branded notifications create a seamless post-purchase experience across 10+ high value touchpoints — from our emails (with an 89% open rate) to your own Klaviyo flows.

Live tracking updates for retention and reduced WISMO

Klaviyo and Gorgias integration ready

Data-driven delivery experience with end-customer surveys and event data

Returns

Turn returns into retention

Save up to 15 minutes of support time per return while delivering a seamless, brand-led experience. Hive’s return portal let's customers self-serve with ease, while you gain insights, reduce costs, and retain revenue.

Self-serve returns portal with customizable rules

Incentivized store credit & exchange flows to protect revenue

Return reasons, insights & notifications across 4+ high value touchpoints

Refund automation

All Hive team members are really smart, passionate and driven professionals. You feel it in the communication, as well as in all processes and the software

Benjamin Berndt

CEO & Co-founder

Upsells

From shipped to shopped — again

Turn every Customer Portal page into a revenue opportunity. Boost reorder rates by up to 32% with smart upsell tools — from personalized product recommendations to marketing banners and content. Then dig into engagement data to fine-tune performance and drive retention.

AI-driven product recommendations

Campaign ad space for the post-purchase journey

Link to articles and socials to drive engagement

Appearance Editor

Create a brand experience worth returning to

Make every touchpoint feel unmistakably yours. With Hive’s editor, you can fully brand your customer portal and post-purchase emails — from fonts and colors to visuals and voice.

Finally, an operations platform for your ambition

Fulfillment

Hive stores, picks and packs, and hands orders over for delivery.

Delivery

Ensure 1-2 day delivery across Europe with our multi-carrier solution.

Delivery Promise

Trust us to get your goods to the warehouse and save you time and money.

Custom Packaging

Create a memorable unboxing experience to increase customer retention.

European Expansion

Store your inventory across our network of fulfillment centers to scale across Europe’s main markets.

Join 500+ brands growing with Hive

Book a demo

We connect with your e-commerce channels, pick & pack your orders and accelerate your delivery.